Privacy Policy

Pet Health First by Chanelle Pharma Privacy Statement

Pet Health First by CHANELLE PHARMA are committed to protecting and respecting your privacy. 

For the purpose of the General Data Protection Regulation (“GDPR)” the Data Controller is Chanelle Pharma Unlimited, a company incorporated in Ireland with company number 152077 whose registered address is at Dublin Road, Loughrea, Co Galway. It is the intention of this privacy statement (“Privacy Statement”) to explain to you the information practices of Pet Health First by CHANELLE PHARMA in relation to the information we collect about you and other website users.

Please read this Statement carefully (together with our Cookie Policy (and any other documents referred to on it) as they set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By visiting the Pet Health First by CHANELLE PHARMA website you are accepting and consenting to the practices described in this Statement.

Information we collect

When you choose to use our products or when your business applies for credit facilities or enters into a transaction with us, we collect different categories of personal data about you such as your name, business/ work address, personal address, e-mail address, telephone number, (this list is not exhaustive).

Instances in which you may provide personal data to us include when you: 

Filling in forms such as our Online Enquiry Form or Newsletter signup on our Website and on variations of this domain belonging to Chanelle Pharma or any other websites within the Chanelle Pharma Group such as and and

Subscribing to our mailing list service to receive emails or other notifications from us – you may unsubscribe from our mailing list service at any time by contacting

Registering for one of the events listed on our website;

  • Using a social media service like Facebook or Instagram in to communicate with us
  • Submitting a request to our Customer Service.

We also collect Personal Data from details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access.  We collect some of this information using cookies.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How your information is used

Where you submit your personal information to us, it will only be used for the stated purpose and any reasonably incidental purposes. Such information will only be used by us for:

  • The purposes for which it was provided by you and any reasonably incidental purposes including providing you with the information that you request from us.
  • Marketing and administration purposes.
  • For analysis purposes including ensuring that content from our site is presented in the most effective manner for you and for your computer.

Pet Health First by CHANELLE PHARMA undertakes not to sell or rent to any third party whatsoever any personally identifiable information about you.

How long will we hold your data for?

We will retain your personal data only for as long as required to fulfil our legal, regulatory or reporting requirements.  We do not retain personal information in an identifiable format for longer than is necessary. We may hold your information for a longer or shorter period where:

  • The law requires us to hold your personal information for a longer period, or delete it sooner.
  • You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.
  • In limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place.

Legitmate interest communications

Outside of the communications that you explicitly opt-in for, we may need to send you information that we consider to be reasonable and of legitimate interest to your interactions with our company. Examples of legitimate interest communications include company or service updates and industry, technology or other external issues which impact on the marketing services we may provide currently or in the future to your business.

Your rights

You should ensure that the information we collect and hold in relation to you is accurate and kept up to date. If you would like to review the information we have collected on you at any time, please see contact below.

You also have the right to have the information deleted if we do not have a legitimate reason for retaining same. We will accede to any such valid requests within 40 days of the receipt of a valid request in writing.

You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 40 calendar days of the receipt of a valid request in writing. We might request you to provide additional information to enable us to identify your personal data and/or to verify your identity. Please send all requests to the contact person below:

Ann Mahony:


We endeavour to use industry standard security measures to protect your information and to prevent the loss, misuse or alteration of any information in our control. However, the transmission of information via the internet is not completely secure and we cannot guarantee that all of your private communications and other personally identifiable information will never be disclosed. However, we will use our reasonable endeavours to ensure that such information is kept as secure as possible.

Amendments of this privacy statement

This Privacy Statement may change from time to time, and any changes to this Policy will be posted on the website and will be effective when posted. As your use of the Pet Health First by CHANELLE PHARMA website is subject to your acceptance of this Privacy Statement, and any amendments thereto, please review the Privacy Statement each time you use this website.

Third party sites

Our website may, from time to time, contain links to and from the websites of affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Pet Health First by CHANELLE PHARMA uses the following to store your personal data:          CRM system         E-marketing system

Governing law & jurisdiction

This legal notice and all issues regarding this website are governed exclusively by Irish law and are subject to the exclusive jurisdiction of the Irish courts.

Cookies and IP addresses

Pet Health First by CHANELLE PHARMA uses cookies on its website. By using the Service, you consent to the use of cookies.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

How Pet Health First by CHANELLE PHARMA uses cookies?

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies to provide you with a better experience when using our website.  We use Google Analytics, a service which transmits website traffic data to Google servers so we may analyse information such as IP address, browser type and details of visitor behaviour. Google Analytics does not identify individual users or associate your IP address with any other data held by Google however you may opt out of sending this information to Google by installing the Google Analytics opt-out browser add-on. 

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Where can your find more information about cookies?

You can learn more about cookies and the following third-party websites:

All AboutCookies:
Network Advertising Initiative:


Delay or failure on our part in enforcing any of our rights shall not constitute a waiver by us of our rights and remedies. If any part of this Privacy Statement is held to be invalid or unenforceable, the validity or enforceability of the remainder will not be affected.

Contact us

Your privacy is important to us. If you have any comments or questions regarding this Statement, you can contact:

Ann Mahony